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Enjoy a safe vacation

Answers to the most important questions for anyone travelling or planning to travel in Tuscany

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Last update: October 26 2020, 5 pm

What is the situation at the moment in Tuscany?

You can travel safely in Tuscany by adopting the precautions indicated by the WHO and health authorities. The situation is monitored constantly and specific protocols are implemented in public places to protect everyone’s health.

Tuscany and Italy possess one of the most efficient healthcare systems in the world. Tuscany guarantees to all non-Italians currently in the region the same healthcare that it offers to its citizens: universal, public and free to all.

The wearing of face protection is mandatory indoors in public places and outdoors in Italy.

Are the museums and attractions open?

Museums, places of culture, restaurants, coffee shops, hotels, farm accommodation, campsites and other shops are open and operate according to specific safety protocols such as separate entrances and exits, body temperature checks and one-way systems. The latest government provisions include reduced opening hours for restaurants and coffee shops, which may continue to serve on-site until 6pm, while home delivery and takeaway is allowed until midnight. No time constraint is in place for hotels and accommodation that serve food to their guests. Performances are currently prohibited in theatres, concert halls, cinemas and in other spaces open to the public.

For further information, see italia.it and the Health Protocols on the Toscana Promozione Turistica website.

Are the region's access points open?

Ports, airports, stations and motorways are open and operational. Check the status of your flight on the flight company’s website.

Travellers can enter Italy and Tuscany from abroad, with the exception of countries that have special measures in force. For more information, please check out the website of the Ministry of Foreign Affairs and International Cooperation.

As advised by the Ministry of Health, Toscana Aeroporti, the company that manages Tuscany’s airports, has been measuring body temperatures on all passengers arriving in the region.

Arrival and departure of public transport

Public transport is running regularly in order to enable necessary travel, but with special measures to allow social distancing and intensified cleaning. For up-to-date information we recommend that you visit the Region’s official website with real-time updates on the public transport situation:  regione.toscana.it/speciali/muoversi-in-toscana

What precautions has the Tuscany health system taken to protect residents and visitors?

The Tuscan Region guarantees its constant collaboration with the national health authorities and with the regional health offices, which are on alert and continuously kept informed with regards to operational updates and guidelines codified at national level.

The situation is being constantly monitored by the local health authorities, which guarantee the sanitary control of Tuscany via the adoption of actions and measures specifically geared towards prevention. Daily disinfection of regional trains and all local public transport has been intensified. In Tuscany’s airports, public spaces are being sanitised on a regular basis and handwash dispensers are available across the terminals.

Can I cancel a trip?

If you decide to cancel your trip to Tuscany, we nevertheless recommend that you check with the accommodation or tour operator if it is possible to change the booking to another date.

For detailed information, please contact the accommodation that you have booked, the tour operator, and possibly your insurance company, if you have stipulated a cancellation policy for the trip.

Once I’m in Tuscany, who can I contact in case of emergency?

In Tuscany you can get in contact with the health authorities by calling the 24/7 public freephone number set up by the Ministry of Health: 1500

For information, orientation and details about Covid-19, phone 055 4385850 from Monday to Friday 9am to 1pm. Calls will be answered by trained operators.

If you are a Tour Operator and would like to receive information about the destination, write to contact@toscanapromozione.it

What should I do to ensure I have a safe trip?

Here are some straightforward rules to help contain infection from Coronavirus.

  1. Wash your hands frequently with soap and water or use an alcohol-based gel
  2. Avoid close contact with people, keeping a distance of at least 1.8 metres
  3. Do not shake hands or hug until the emergency has subsided
  4. Do not touch your mouth, eyes or/and nose with your hands
  5. Cover your mouth and nose with a disposable tissue when you sneeze or cough, or sneeze or cough into the inner fold of your elbow
  6. If you have flu-like symptoms, do not go to the hospital emergency room or to a doctor’s surgery; call the freephone number 1500
  7. Clean surfaces with chlorine- or alcohol-based disinfectants
  8. Use face protection during all social contact
  9. Do not share bottles and glasses, especially during exercising
  10. Do not take antiviral medication or antibiotics unless prescribed by a doctor
  11. MADE IN CHINA products and packages from China are not hazardous.
  12. Pets do not spread the new Coronavirus. It is always good practice to wash your hands after being in contact with animals.
How can I stay updated as the situation develops?

The Tuscan Region has activated a special section on its website where you can find all information and updates, from health ordinances to logistical changes:

https://www.regione.toscana.it/-/coronavirus